Shipping and Return Policies

General Shipping Policies:

Please allow 2-5 business days for all orders to be fulfilled. Order fulfillments do not include shipping transit times. Shipping transit times will vary depending on your shipping address. Please see below for more information on transit times. 

Once an order has been marked as "fulfilled", you will receive a shipment confirmation email to the email address provided under your order. Please check your "junk" mailbox as sometimes confirmation emails may end up there. All shipment confirmation emails contain tracking numbers provided by USPS.

To track and check the status of your order please visit and use the tracking number provided in your shipment confirmation email. For questions regarding tracking, please contact USPS customer service at +1-800-222-1811 Monday-Friday 8:00 AM - 8:30 PM (ET) and Saturday 8:00 AM - 6:00 PM (ET).

For more information on shipping policies and our refund/return policies, please keep reading below.

Domestic Shipping Policies:

All domestic orders (within the United States) are shipped USPS First-Class Mail. Domestic orders should typically arrive between 3 to 5 business days after your order has been shipped. If USPS is anticipating delays due to weather or other factors, those updates will be available at

Domestic orders are not insured. If you have an order valued at more than $150 and would like to request your order be insured, please leave an order note at the time of your order AND email [email protected] to alert us of your purchase and insurance request.

International Shipping Policies:

All international orders are shipped USPS First-Class International Mail. International orders may take up to 2 business weeks to arrive.

Please note: once an international order has left the United States, the order is turned over to the local postal service for your country. For questions regarding the tracking and status of your order, once it has left the United States, please direct your inquiries to your local postal service. You may use your USPS First-Class International Tracking number as a reference.

Please note: certain countries require a customs fee be paid for any merchandise purchased outside of your country. We are not responsible for applicable customs fees. Failure to pay customs fees may result in your item being rejected entry and it being returned back to our warehouse. For more information regarding returned orders please read our "Return Policies" section below.

IMPORTANT NOTICE FOR AUSTRALIA ORDERS: As of July 1st, 2018, all imports into Australia will be subject to a new 10% GST tax on low-value goods. We are not responsible for any additional taxes your country of origin may place on imported goods. No refunds will be issued due to a failure to pay required import taxes and orders WILL NOT be reshipped if they are returned to our warehouse due to a failure to pay required import taxes. For more information please visit:

Return and Refund Policies:

All orders are final. There are no exchanges or refunds issued once an order has been placed.

Refunds are not issued for orders that were unable to be delivered due to insufficient or incomplete shipping addresses provided under your order. If an order is returned to our warehouse due to a failure to pay customs fees (International Orders only), was returned because of an insufficient address provided under your original order, was refused by the sender or sent to an address that is no longer valid, you will be required to pay an additional postage fee to have your item reshipped.

Orders that are returned will be held in our warehouse for 6 months. After 6 months, unclaimed orders are added back into inventory. If an order is returned to our warehouse, we will reach out to the email address provided under your original order and give detailed instructions on how to claim and have your item reshipped.

Refunds are issued on a case-by-case basis. If there is a problem with your order, please email [email protected] and put PROBLEM WITH ORDER in the subject bar.

Thank you,

IOU Skateboards